CO-SPONSORS

Octo The Floow

NETWORK BREAK SPONSOR

CCC

INHERENT LOSS CLAIMS PARTNER

Vehicle Information Services

Day One & Day Two Agenda: April 25 & 26, 2018

AGENDA DAY 1: WEDNESDAY, APRIL 25, 2018

Day One Focus > AI & Connected Car Future > Operationalizing Commercial Lines Insurance > Optimizing The Use Of Data Beyond Rating > Claims Management In A Connected Car Environment > Next-Generation Telematics Technologies

8:00 Chair's Opening Remarks

'AI AS THE EPICENTER OF THE CONNECTED INSURANCE FUTURE'

Insurers are fast recognizing AI as the epicentre of the connected car future, and seeing it as a powerful tool for accident mitigation and crash avoidance, to ultimately reduce loss ratio.As a precursor to the 2018 conference, this opening presentation sees Nexar delivering the latest intelligence on AI

USING AI TO PREDICT & PREVENT ACCIDENTS

8:10 Examining Next-Generation AI Capabilities And Intelligent Driving Systems To Predict & Prevent Accidents And Claims In Innovative Ways

  • Assess how to use AI tools to monitor driving behaviour, really understand how drivers are driving, when they driving and why they are driving
  • Learn how to use advanced algorithms to show which aspects of the driving behavior are most predictive of risk
  • Sharing real-world examples of the extent to which AI has brought down loss ratios

Eran Shir, Co-founder & CEO, Nexar

8:40 Question And Answer Session

OPERATIONALIZE COMMERCIAL LINES INSURANCE

HIGH-LEVEL STRATEGIC VISION & BUSINESS MODEL EXECUTION STRATEGIES

The US insurance industry is in agreement that there's a lot of distance to be gained in the commercial insurance space and telematics, although a very important topic, remains highly unrepresented. The industry has moved on from its position of 'maybe we'll look at it someday' to focusing on 'operationalization' and setting up immediate action to on-board new technologies and devices.

Hear leading commercial insurers share actual success stories on how they are effectively tapping into a $30 billion market.

9:00 Hear How Telematics Programs Have Been Successfully Implemented For Commercial Lines Insurance To Reduce Claims Frequency, Severity And Loss Ratio

  • Realize ROI Early: Hear how these insurers identified early opportunities within commercial lines insurance to derive ROI early
  • On-boarding Technologies: Learn how the company set up action to on-board new technologies working with fleet management companies
  • Develop Robust Scoring: Understand how to leverage commercial vehicle data for scoring purposes
  • Impact On Claims: Find out how telematics changed the frequency and the severity of claims going up

9:30 Question & Answer Session

MANAGE MULTIPLE STREAMS, SOURCES & TYPES OF DATA

Learn How To Glean Telematics Data From Multiple Sources And Technologies Without Replicating Devices Or Applications

MANAGE MULTIPLE STREAMS & TYPES OF DATA: PANEL DISCUSSION

9:40 Best Practices For Cost-Effectively Gathering And Connecting Multiple Streams And Types Of Data Without Replication Devices

  • Telematics Product Data: Understand how to gather accurate data from existing telematics products
  • Third-Party Aggregator Data: Understand where insurers are having success with data aggregators and what the cost is around accessing data
  • Technology Provider Data: Assess how insurers are collecting data from large telematics providers while managing confidentiality issues
  • Third-Party Data Exchanges: Examine the viability of data exchanges and understand whether OEMs are going to participate
  • OEM Data: Get what actually exists in terms of the OEM Data landscape and when and if OEMs will begin sharing data

Harry Storck, Driver Safety Team Leader for Casualty Risk Consulting,AIG Insurance

Joe Armeni, Senior Director, Telematics Business Development, Insurance Services Group, CCC Information Services

John Heffernan, Senior Director, Claims, North America, Octo Telematics

10:10 Question & Answer Session

10:20 Morning Refreshments In The Exhibition Area

OPTIMIZE THE USE OF TELEMATICS DATA BEYOND PRICING

Using Data To Profile Good Drivers, Create Robust Underwriting Engines, Improve Driver Behaviour And Claims Management Processes

10:50 Using Telematics Data And Insights To Make Mobility Safer And Smarter

Telematics data can be used to segment and profile drivers based upon their true driving behaviour, allowing propositions that make mobility both safer and smarter. This presentation takes a close look at:

  • Enabling accurate, risk-based pricing
  • Allowing  insurers to build their own IP upon a solid scoring foundation that's always being developed and refined
  • Delivering education programs, insights and incentives, personalized to suit the unique habits and preferences of the motorist

Aldo Monteforte, CEO, The Floow

John Kramer, VP of North America, The Floow

11:10 Question & Answer Session

USING DATA TO PROFILE DRIVERS

11:20 Best Practices For Using Telematics Data To Segment Good And Bad Drivers And Underwrite Risk Without Being Discriminatory

  • Highlighting driver behaviour and vehicle data that is most indicative of risk
  • Assess how the collection of telematics data helped present personas that are better risk than others
  • Demonstrating opportunities for improving the rating process using telematics data while remaining compliant with state-specific requirements

Harry Storck, Driver Safety Team Leader for Casualty Risk Consulting,AIG Insurance

11:50 Question & Answer Session

USING PREDICTIVE ANALYTICS FOR BETTER RATING

12:00 Learn Exactly How To Develop A Robust Underwriting Engine Using Predictive Data Analytics And Artificial Intelligence

  • Assess how to effectively use telematics data to develop predictive analytics for rating purposes
  • Examine how you effectively combine predictive analytics and AI data to improve the underwriting process
  • Evaluate how to glean real time intelligence using predictive analytics to manage risk better

Joe Armeni, Senior Director, Telematics Business Development, Insurance Services Group, CCC Information Services

12:20 Question & Answer Session  

Networking Break Sponsored by CCC Information Services

12:25 Networking Lunch In The Exhibition Area

USING DATA TO IMPROVE DRIVER PERFORMANCE

1:30 Assess How To Use Telematics Data For Driver Training, Improved Customer Retention Numbers And New Business Acquisition

  • Assess how to use data for driver training and coaching on accident prevention to improve driver performance behind the wheel
  • Examine how to actually use that information to prevent the losses when you know the driver behavior is risky
  • Learn how to examine customer profiles and market segments to develop methods for targeting different groups differently
  • Learn ways to form better relationships with customer to improve retention and open up opportunities for new business

John Heffernan, Senior Director, Claims, North America, Octo Telematics

2:00 Question & Answer Session

MANAGE CLAIMS IN A CONNECTED CAR ENVIRONMENT

Using Telematics Data From A Claims Standpoint To
Lower The Duration Of Claims Closing & Reduce Claims Dollars

IMPROVE CLAIMS MANAGEMENT: PERSONAL & COMMERCIAL CASES

2:05 Assess How Personal & Commercial Insurers Are Effectively Using Telematics Data To Adjust & Settle Claims Faster While Lowering Claims Dollars

  • Learn how to seamlessly integrate telematics data into the claims adjuster workflow
  • Learn how to effectively improve claims closing time using telematics data
  • Sharing results to demonstrate how much claims closing time was reduced by and the impact on the value of the claim
  • Evaluate how additional driver behaviour and vehicle information data can improve the information asymmetry problem of insurance and how it changes the claims handling process
  • Examine how insurers can better interact with customers after a claim and settled to educate them on how to become a safer driver

Commercial Vehicles Claims Perspective: Conor Jensen, Vice President Strategic Execution - Speciality Risk, AmTrust Insurance

Personal Auto Claims Perspective:

2:35 Question & Answer Session

REAL-WORLD CLAIMS SETTLEMENT CASE STUDY

2:45 Showcasing A Real-World Case Study On How Telematics Data Was Used To Determine Driver Fault To Lead To Fast Claims Settlement

  • Find out how telematics data was used for accident reconstruction to help provide colour to the truth
  • Sharing what types of data the insurer used to determine exactly what took place in that accident
  • Find out how to beneficial telematics data can be to identify fraudulent claims
  • Assess how beneficial inward and outward facing cameras can be as part of a commercial vehicle claims investigation process

3:15 Question & Answer Session

3:25 Afternoon Refreshments In The Exhibition Area

NEXT-GENERATION TELEMATICS TECHNOLOGIES
FOR COMMERCIAL VEHICLES

Electronic Logging Devices | Video Telematics & Dash-Cams | Dashboards

ELECTRONIC LOGGING DEVICES

3:55 Assess How To Manage ELD Data Ownership, Access And Utilization Issues To Fully Leverage The Benefits Of Newly Available Fleet Data

  • Data Ownership: Determine who owns ELD data, including speed, hard braking, acceleration/deceleration and time of day data
  • Accessing ELD Data : Learn where data is being saved and how the insurer can access it
  • Analyzing & Using Data: Establishing who is the right person to read and analyze ELD data to glean the greatest benefit
  • Driver Feedback: Assess what the driver feedback has been after the ELD mandate was put into place
  • Results: Establish how the mandatory mandate has proven to reduce fatality and issues on the road
  • Examine the application of ELD beyond fleet efficiency improvement

Moderated by: JD Hassan, Associate Partner, North America, PTOLEMUS Consulting Group

4:25 Question & Answer Session

VIDEO TELEMATICS & DASH-CAMS

4:35 Assess How To Effectively Leverage Driving Data Combined With Video Evidence To Improve Accident Reconstruction And Claims Handling

  • Pricing & ROI: Compare prices of video telematics systems and dash cams
  • Acceptance Level: Assess what the feedback is like from the end user and if drivers are comfortable with having a video monitoring or inward/outward facing dash-cams in their vehicles
  • Next-Generation Capabilities: Examine full system data capture capabilities for next generation of video telematics applications
  • Sharing recommendation on how to rearrange full systems around video telematics and integrate it with existing systems

This key topic area is reserved for vendor wanting to share insight on new video telematics devices and dash cameras for accident reconstruction

For more information please contact:sponsorship@american-business-conferences.com

4:55 Question & Answer Session

DASHBOARDS

5:00 Examine How To Effectively Use Dashboards To Gather Clear Decisive Evidence On Key Factors Causing Issues And Set Up Necessary Action

  • Know Your Options: Understand what dashboard options are available for compiling and analyzing relevant driving and vehicle usage data
  • Cost of Program vs. Demonstrable Benefits: Evaluate whether dashboards are worth the investment and should insurers be leaning forward and investing in these solutions
  • Assess how the insurer set up the dashboard to identify key issues being caused and plan accordingly
  • Establishing who is the right person to read and analyze dashboards to glean the greatest benefit

This key topic area is reserved for vendor wanting to share insight on innovative dashboards for gathering and viewing data to set up necessary action

For more information please contact:sponsorship@american-business-conferences.com

5:20 Question & Answer Session

5:30 End of Day 1 & Chair's Closing Remarks

5:40 - 6:40 Networking Drinks In The Exhibition Area

6:50 - 8:50 Exclusive Closed Door Networking Dinner For Speakers & Sponsors

AGENDA DAY 2: THURSDAY, APRIL 26, 2018

Day Two Focus > Wins & Losses In The Personal Lines Insurance Space > New Major Risks To Insurance Including Autonomous Vehicles Future, The Insurtech Paradigm, Shared Vehicle Economy > Data Sharing > OEM Technology Roadmap >What Telematics Will Mean In The Future

8:40 Chair's Opening Remarks

TAKING PERSONAL LINES INSURANCE TO THE NEXT LEVEL

Taking Lessons Learned From The First Wave Of Insurance To
Make Personal Lines Telematics Cost-Effective

Telematics has been pervasive in personal lines. But that now raises more complicated questions, not less. Day two kicks off with a look at real-world experiences, case studies and actual wins and losses in the personal lines space to establish business models that are working and help the second wave of insurers strategize on how to manage their portfolios

PERSONAL LINES WINS & LOSSES: KEYNOTE PANEL DISCUSSION

8:50 Sharing Real Results And Hard Data To Establish Personal Line Business Models That Are Delivering The Greatest Benefits To The Insurer

< Make New Money, Better Serve Clients, Reduce Cost & Create Unique Products >

  • Understand the insurer's rationale to developing a telematics program: was it to increase revenue or to minimize costs
  • Sharing concrete examples and experiences on mistakes made, and providing evidence of what's working, backed by facts and figures
  • Assess real data on how an effective telematics program improved the claims adjusting and underwriting process
  • Gleaning recommendations on how you differentiate insight and have a competitive advantage
  • Examine ways to implement, manage and fully leverage a telematics mobile solution
  • What's next for insurance telematics?  What are potential areas to explore and expand?
  • Learn how to design a telematics customer experience

Teresa Scharn. AVP Personal Lines Product Development, Nationwide Insurance

Kelly Hernandez, Director - Personal Lines Product New Development, ‎Nationwide
Insurance

9:20 Question & Answer Session

AUTONOMOUS VEHICLES FUTURE

Aligning Autonomous & Commercial Insurance Models And The Impact of Advanced Automated Safety Systems On Pricing & Premiums

With a large number of robotic cars and trucks becoming available, autonomous vehicles is a reality that is closer on the horizon than is being given credit for. Commercial is expected to embrace autonomous before anybody else does and likely to be the largest purchasers of autonomous vehicles, and some key industry players speculating major autonomous vehicle OEMs to develop their own insurance plans, driverless is going to have incredible impacts on the commercial lines insurance sooner than projected.

This two-part discussion looks at autonomous in a never before seen way, beginning with a look at aligning autonomous and commercial insurance models, followed by a perennial favourite topic - advanced autonomous safety systems

AUTONOMOUS VEHICLES INSURANCE: COMMERCIAL LINES FOCUS

9:30 Ascertain The Impact Of Automated Vehicles On Liability, Claims And Traditional Commercial Lines Insurance Business Models

  • Full Impact On Traditional Insurance: Detailing the full impact of autonomous commercial vehicles on traditional insurance, the timeline for mainstream adoption and how it will change the insurance industry
  • Liability Issues: Figure out where the liability will lie for fully autonomous vehicles - will it be a manufacturing liability, a product liability or an auto liability? Who will be responsible
  • Claims Implications: Learn exactly what the claims implications will be for automated cars and robotics trucks

Moderated by: Steve Miller, Vice President, BB&T Insurance Services of California

10:00 Question & Answer Session

10:10 Morning Refreshments In The Exhibition Area

SAFETY EQUIPMENT IN AUTOMATED VEHICLES

10:50 Evaluate How Innovative Autonomous Vehicle Technologies Are Going To Impact Pricing And Premiums For Driverless Cars And Fleet Vehicles

Adaptive Cruise Control | Crash Avoidance Technologies |Automated Braking Systems | Lane Departure Warning Systems

  • Understand functionalities and capabilities of adaptive cruise control, crash avoidance technologies, automated braking and lane departure warning systems
  • Assess innovative automated features built into GM Super Cruise and Tesla's automated vehicles and understand the real risks they present to the insurer
  • Debating whether the driver is really at risk or is it the system that's really at risk and if there is a way to quantify when the driver is changing settings every few minutes while driving

David Macfarland, Chief Actuary Officer, Clearcover

Scott McCormick, President, Connected Vehicle Trade Association

Alex Epstein, Senior Director, National Director Safety Council

11:20 Question & Answer Session

INSURTECH & THE INTERNET OF THINGS

Making Business Model Changes To Compete In The New Customer-Centric Environment

Shifting from the OBD to the mobile was an incremental shift, but all it provided was a different way to collect data. It wasn't disruptive and it did not change the insurance model trajectory in the true sense. However, Insurtech is transformational and a reality insurers need to a part of and adapt to. 

➢    Be part of this Insurtech dialogue and hear how two key industry players are leveraging their strengths to adapt to this new shift of commuting.

INSURTECH: HOW ROOT INSURANCE IS REINVENTING MODERN DAY INSURANCE

11:30 Assess How To Make Changes On The Front-End And Standardize The Back-End To Compete In The New Customer-Focused Environment

  • Scenario Planning: Examine whether insurance if traditional models are scalable and consumer interaction can just be front-end or back-end
  • Assess real-world use cases to demonstrate how Root Insurance is transforming the way auto insurance for the personal lines customer

David Martin, Chief Data Scientist - UBI, Root insurance

12:00 Question & Answer Session

INSURTECH: MAKING BUSINESS MODEL CHANGES

12:10 Making Business Model Changes To Compete In The New Customer-Centric Environment

  • Changes To The Service Model: Assess how the whole service and business model is changing and what insurers will have to do to deliver 'Amazon-level' services
  • Long-Term Implications: Debating what Insurtech really mean for insurers in the long-term and the role the industry will play to as barriers to entry and switching are removed

Erica L. Eversman, Chief Counsel, Vehicle Information Services Inc.

12:30 Question & Answer Session

12:35 Networking Lunch In The Exhibition Area

INSURE NEW FORMATS OF MOBILITY

Leveraging The Use Of Telematics In The Shared Economy To Gain New Revenue

In the past few years, there's been a monumental shift to the transportation network, with the Ubers and Lyfts of the world suddenly shopping for insurance. However, ride sharing and car sharing has brought with it both new opportunities and a new set of challenges. But the use of telematics can help insurers in the shared economy.

➢    This two-part discussion begins with a look at major ride-sharing insurance challenges and demonstrates opportunities for making new business gains.

PART 1: ADDRESS DRIVER INSURABILITY & VEHICLE RISKS

1:35 Demonstrating The Use Of Telematics Solutions To Address Driver Insurability And Vehicle Risk Challenges In The New Shared Economy

PART 2: CAPITALIZE ON NEW BUSINESS OPPORTUNITIES

2:00 Assessing Opportunities And Business Models For Insuring New Formats of Mobility To Gain Incremental Revenue

  • Demonstrating how telematics technologies can assist insurers to know when a driver is using a vehicle for personal journeys vs. commercial purposes
  • Examining how the insurer can use that information to price driver and vehicle risk accordingly
  • Assess use cases from insurers that are trying to become ride-sharing insurers and how they are using telematics to price that insurance
  • Learn about new insurance products that can underwrite new format of mobility and how insurers can gain incremental revenue from the needs of a growing market

2:20 Question & Answer Session

NEW 'DATA SHARING' OPPORTUNITIES

Assess What Needs Done To Encourage Data Sharing Between Insurers, OEMs, Third-Party Aggregators & Fleet Management Companies

MAKING DATA ACCESSIBLE

2:30 New Opportunities For Making Vehicle & Driver Behaviour Data Accessible To The Insurance Industry In A Way That Is Positive For Both The Insurer And The OEM

  • Gathering Commercial Fleet Data: Understand key fleet operator concerns over data privacy to outline steps for encouraging data sharing with the insurer
  • Gleaning Ride Sharing Data: Find out what is the data they are collecting, and are there willingness to share with that carriers
  • Collecting OEM-Data: hear how they are partnering with insurance companies and third parties to provide valuable data from the vehicle and how that can alter the experience?
  • Evaluate incentives insurers can offer to overcome data sharing reticence

3:00 Question & Answer Session

3:10 Morning Refreshments In The Exhibition Area

OEM ROADMAP ON FUTURE CONNECTED VEHICLE TECHNOLOGY

Know Exactly What That Will Mean For Personal & Commercial Insurance Models

Who has the most data? The clear answer is the OEM. A continually prevailing challenge for the insurer has been getting that data from the manufacturer of the vehicle. But, as the insurance industry moves towards capturing the lion's share of the commercial line market, where OEMs still have all the vehicle data, what does that mean for the insurance model? What does that future look like?

➢    This presentation gives you the chance to keep pulse with the market, know exactly how it's developing and what you need to do to prepare for the future

OEM-TECHNOLOGY ROADMAP

3:40 Sharing A Leading OEMs Roadmap On Future Connected Vehicle Technology And Plans For Collaboration & Data Sharing With The Insurer

  • Future Technology: Assess how OEMs plan to add the future technology into their fleet and what percentage of fleets will have connected technology
  • Aftermarket Solutions: Know which OEMs aftermarket solutions are available or what will be made available in the near future
  • Commercializing Connected Vehicle Data: Learn how much connected data being generated from the vehicles is actually available and how the OEM plans to be able to use and commercialize it
  • Standpoint On Partnership: Demonstrating the OEMs standpoint on partnering with insurance companies and third parties to make use of valuable vehicle data
  • Truly Partnering With The Insurer: Providing clarity on the point at which there will be collaboration between auto insurance industry and OEM, to understand how new technology can be incorporated into insurance models

4:10 Question & Answer Session

FUTURE-FOCUSED PERSPECTIVES

WHAT ARE THE NEXT STEPS & HOW WILL TELEMATICS CONNECT IN THE BIGGER IOT PICTURE?

Over the last few years, the insurance industry has focused on telematics as an enabler for gathering vast amounts of driver behaviour and vehicle data. But telematics is just the first piece. What else is going on? What does the continued evolution of technology and disruptive risks mean for the insurance industry, today and in the future? What else do Insurers need to start thinking about?

4:20 Dicussing Where The Industry Is Headed And What The Future Will Look Like For Personal And Commercial Vehicle Insurance

  • Future of Telematics Devices: Discuss where the industry thinks the future of telematics devices or telematics monitoring is going
  • IoT: Consider how the future will mend with the current telematics programs to gain a broader view of IoT related connected vehicle insurance
  • Shared Economy: Assess the impact shared vehicles will have on the insurance industry and how the industry can embrace the change
  • New Transportation Risks: Discussing the implications of connectivity, autonomy and ride sharing on personal and commercial vehicle insurance

4:40 Question & Answer Session

5:00 Chair's Closing Remarks

5:10 End of the 4th Connected Vehicles Insurance & IoT Insurance Conference 2018

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